Terms & Conditions

By booking any service with Sophie Spencer (“Sophie”), you agree to the following terms.

General Terms (All Services)

All sales are final. No refunds unless specifically stated otherwise.

Payments are due in full at the time of booking unless otherwise arranged.

Sophie reserves the right to reschedule sessions or deliveries due to illness, personal emergencies, or severe weather.

Services are provided in good faith and to the best of Sophie’s professional ability. Sophie is not liable for any indirect, incidental, or consequential damages arising from participation or use of recommendations provided.

HEADSHOT DAY BOOKING AGREEMENT

Between: Sophie Spencer trading as Branding by Sophie (ABN 64 697 885 572) ("the Photographer") and the client named at booking ("the Client").

1. The Service
The Photographer will provide a 2 hour photography session at Spectrum Haus on the 22nd of August between 9:10am and 11:10am. Following the session, the Client will receive a fully edited online gallery of approximately 30–50 images, from which they will select their ten (10) included images. It is the client's responsibility to get their own b-roll taken by asking another woman or bringing a tripod to set up. 

2. Payment
The session fee is $350 inc. GST, payable in full at the time of booking. Payment secures the Client's spot. Optional extras: full gallery upgrade ($250 + GST, payable at or after gallery delivery). All payments are non-refundable.

3. Cancellation & Transfers
All payments are non-refundable. The Client's spot is fully transferable to another person, provided the Photographer is notified of the replacement attendee's name and contact details at least 48 hours before the event. If the Client fails to attend their session without transferring their spot, no refund or reshoot is owed.

4. Punctuality
The event runs to a fixed schedule with back-to-back sessions. Clients should arrive at least ten (10) minutes before their allocated time. If the Client arrives late, their session will still end at its scheduled time — time lost is deducted from the session, not added to it. If the Client fails to arrive within their session window, this is treated as non-attendance under clause 3. The Photographer will always deliver the best possible gallery within whatever session time remains.

5. Cancellation by the Photographer
If the Photographer must cancel or reschedule the event due to illness, venue unavailability, or circumstances beyond reasonable control, the Client's booking will be transferred to the rescheduled date. If the Client is genuinely unable to attend the rescheduled date, a refund will be provided. This is the only circumstance in which a refund applies.

6. Editing & Image Style
Images are professionally edited for colour, exposure, tone and composition. The Photographer does not alter the Client's face, body, or skin (including smoothing, slimming or reshaping). Editing style is at the Photographer's discretion, consistent with their published portfolio. Requests to alter the Client's appearance fall outside this agreement.

7. Image Selection & Delivery
The full edited gallery (approximately 30–50 images) will be delivered within seven (7) days of the session. The Client selects their ten (10) included images from this gallery; the remaining images are available via the full gallery upgrade ($250 + GST). Raw/unedited files are not provided. Galleries remain available for thirty (30) days; the Client is responsible for downloading their images within that period.

8. Copyright & Usage
The Photographer retains copyright in all images. The Client is granted a non-exclusive, perpetual licence to use their purchased images for personal and business marketing purposes (website, social media, publications, press). Images may not be sold or sublicensed to third parties. The Client agrees not to apply filters or edits that materially alter the images without permission.

9. Portfolio Use
The Photographer may use images from the session for portfolio, website, social media and marketing purposes. If a specific image presents a significant issue for the Client, the Client may raise it with the Photographer, who will consider the request in good faith.

THE HAUS OF EVA

Launch Event — Terms & Conditions

Date: Friday 18 September 2026 Time: 6:00pm – 9:00pm Location: St Kilda, Victoria — full address provided to approved ticket holders

By purchasing a ticket, you agree to the terms below. Please read them properly.

1. Who this event is for

This is a women's and non-binary folk only event. Trans women and trans-feminine people are warmly included.

This event is strictly 18+. 

2. Arrival and doors

Doors open at 6:00pm and close at 6:15pm — strictly.

This is not a soft close. The event opens with a grounding moment for everyone in the room, and late entries break that for the whole group. If you arrive after 6:15pm you will not be admitted, and no refund will be given.

Please plan your travel with time to spare.

3. What to wear

Dress in whatever lets you express yourself. This is a night for it.

The one rule: no full nudity. Topless is completely fine. Below the waist must remain covered.

4. Photography at the event

Film photography will be taken throughout the night, and this imagery may be used to promote The Haus of Eva across social media, website, email and printed materials.

If you do not want images of you shared publicly, you must upload a clear photo of yourself in the intake form so I can identify you and exclude you. This is the only way I can reliably keep you out of published imagery in a dark, busy room.

If you don't complete this step, I will assume you are comfortable with your image being used.

You can withdraw your consent at any time by messaging me, and I'll remove the image from my active channels — though anything already reshared by others or in print can't be recalled.

This is a phone-free space.

Phones stay in your bag, and photos stay outside the main room. This is for privacy — yours and everyone else's — and for the kind of presence that isn't possible with a screen in your hand. You're welcome to take photos outside the space before or after.

You won't be without a camera. There will be film cameras inside for you to pick up and shoot with, and two content creators documenting the night (I'll be shooting here and there too, but they're the ones on it). If there's a moment you want captured, grab one of them and they'll get it for you.

Everything goes into a shared Google Drive: digital content within 24 hours, film within a week once it's back from the lab. 

One exception: the DJ may film her own set for her professional channels. Her camera points at her and her decks only — no other guests in frame. The content creators will also be capturing plenty of her across the night.

Guests who don't respect the phone policy will be asked to leave. No refund will be given.

5. The space, lighting and accessibility

Lighting and effects: The main space is deliberately dark, lit with red lighting, and a smoke machine will be running. There are no strobe or flashing light effects.

If you have asthma or a respiratory condition affected by haze or smoke, please let me know before booking, and bring any medication you may need.

Softer spaces: Not all of the night is in the dark. There will be lit areas with tea, seating and connection cards, so you can step out of the main space at any time to sit, talk or just have a moment to yourself. You never have to explain why. If a tarot reader joins us, readings will take place in a separate room.

Access: There are two steps down into the main area, though I believe there is a step-free route in as well — please ask me and I'll confirm. The flooring is concrete. The bathroom is narrow and may not suit a wheelchair or walking frame.

If you have any access needs at all, get in touch before booking and I'll tell you honestly whether the venue can meet them.

6. Food and drink

This is a sober event. No alcohol will be served or permitted.

Mocktails and beverages are included and available all night.

Catering is plant-based tapas-style grazing, with cake later in the evening. It's grazing rather than a full meal, so please eat dinner beforehand.

Any allergies or dietary requirements must be disclosed to me in advance, in writing. Food is prepared in a shared environment and I cannot guarantee an allergen-free space.

7. Consent and conduct

This room only works if everyone feels safe in it.

• Ask before you touch anyone. Every time.
• Respect a no, immediately and without discussion.
• What people share in this room stays in this room.
• No filming or photographing other guests without their clear permission.

I reserve the right to refuse entry to, or remove, any guest whose behaviour is unsafe, aggressive, discriminatory, intoxicated or disrespectful of another guest's boundaries. No refund will be given in these circumstances.

8. Tickets

Early bird: $99 including GST, available until 31 August 2026. Standard: $125 including GST from 1 September 2026.

Capacity is 60 tickets.

• All tickets are non-refundable.
• Tickets are non-transferable unless arranged through me directly. Please don't on-sell or hand your ticket to someone else without letting me know — I need to know who is in the room.
• Ticket sales close Wednesday 16 September 2026.
• Ticket exchange requests must be made in writing to me by Wednesday 16 September 2026. I can't accept changes after this date, as I need to know who is in the room.
• Your ticket admits one person only.

9. Your health, safety and belongings

You attend this event at your own risk.

• You are responsible for disclosing any allergies, dietary requirements or medical conditions in advance, and for managing them on the night (see Section 6).
• You are responsible for your own belongings. I am not liable for loss, theft or damage.
• You are responsible for your own conduct and physical safety at the venue.

To the extent permitted by law, The Haus of Eva and Sophie Spencer accept no liability for any injury, illness, allergic reaction, loss or damage arising from your attendance. Public liability insurance is held for the event, but this does not transfer responsibility for your personal choices on the night.

Nothing in these terms limits your rights under the Australian Consumer Law.

10. If the event changes

In the unlikely event that I need to cancel or reschedule due to circumstances outside my reasonable control, you'll be offered a place at the rescheduled date or a full refund. Liability is limited to the ticket price paid — travel, accommodation and other costs are not covered.

Elements of the program (DJ, tarot, stations) may change without notice.

11. Venue

You agree to follow all venue rules and the reasonable directions of venue staff. You are responsible for any damage you cause to the venue or its contents.

12. Privacy

Your personal details are used only to run this event and communicate with you about The Haus of Eva. They are never sold or shared with third parties.

Website Templates & Canva Bundles

All purchases of website templates and Canva bundles are final sale, no refunds.

Delivery is digital, and files will be made available immediately after purchase.

Website Templates will be given access within 48 business hours (business hours: Tuesday - Friday)

Website Audit – Terms & Conditions

Service Description
The Website Audit includes a personalised review of your site:

Full Website Audit (Mobile + Desktop, up to 5 pages) 

Delivery Timeline
Audits are completed between Tuesday and Friday. Delivery is within 5 business days from receipt of your completed onboarding form.

Client Responsibilities
Clients must provide complete and accurate website information via the onboarding form. Audits cannot proceed until the form is submitted.

Payment & Refunds
All sales are final. No refunds are offered once payment is processed. Prices listed are from prices and may change without notice.

Discounts
Discount codes are for individual use only and must not be shared.

Intellectual Property
The audit video, PDFs, and any associated materials remain the intellectual property of Sophie Spencer. Clients may use content for personal business purposes only.

Limitation of Liability
The audit provides advice and recommendations only. Sophie Spencer is not liable for website performance, revenue outcomes, or technical issues following the audit.

Instagram Audit – Terms & Conditions

Service Description
The Instagram Audit includes a personalised 5-minute video reviewing your Instagram profile, bio, content, and calls-to-action. This provides actionable recommendations only; no content creation or posting services are included.

Delivery Timeline
Audits are completed between Tuesday and Friday, with delivery within 5 business days of receipt of completed onboarding information.

Client Responsibilities
Clients must provide access to the Instagram profile and any necessary information via the onboarding form. Audits cannot proceed until the form is submitted.

Payment & Refunds
All sales are final. No refunds are offered once payment is processed. Prices listed are from prices and may change without notice.

Discounts
Discount codes are for individual use only and must not be shared.

Intellectual Property
The audit video and any associated materials remain the intellectual property of Sophie Spencer. Clients may use content for personal business purposes only.

Limitation of Liability
The audit provides advice and recommendations only. Sophie Spencer is not liable for account performance, follower growth, engagement, or any technical issues following the audit.

Flodesk Strategy Sessions

All Flodesk Strategy Session purchases are non-refundable. By completing your purchase, you acknowledge and agree that no refunds will be issued under any circumstances, including but not limited to: change of mind, failure to attend, or inability to complete the session within the required timeframe.

If you are unable to attend your scheduled session, you may reschedule with a minimum of 24 hours notice.

Rescheduling requests made with less than 24 hours notice will forfeit the session. 

30-DAY USAGE REQUIREMENT: Your Flodesk Strategy Session must be booked and completed within 30 days of the date of purchase. Sessions not booked within this 30-day window will be forfeited with no refund or credit issued.

Create and Connect Sessions

Up to 2-hour group empowerment photoshoots with optional networking. Limited to 4 spots.

Each woman receives approximately 30 minutes of time in front of camera. 

If two women attend, the photoshoot will be 1 hour long. 

If three women attend, the photoshoot will be 1.5 hours long. 

Etc.  

Includes 10 edited images; full album available for purchase.

Sessions start on time. Late arrivals may result in fewer images.

Weather may affect location. See Sisterhood Photoshoot weather policy for details.

Sophie has the right to offer shifting of dates given that only one woman is booked in. 

All sales are final. No refunds.

If unwell with 72 hours’ notice, session may be rescheduled or used as credit for another service (valid 2 months).

Sisterhood Photoshoot Experience

All sales are final. No refunds.

Transfers to another participant are allowed, but booking fees are non-refundable.

Weather Policy: Sessions may be altered or rescheduled in the event of torrential rain or dangerous weather conditions.

Light rain or wind: sessions still proceed.

If a session is cancelled, Sophie will offer a new date. If you cannot attend, the booking amount may be used as credit toward the next shoot or a individual photoshoot with Sophie. 

Strategy & Branding Hotline Sessions

90 minute video calls via Google Meet.

72 hours’ notice required for rescheduling.

Late arrivals: time is deducted from session.

No-shows: rebooking fee $55; missed rebooking = no further refunds.

Sessions are advisory and focus on branding, creative strategy, and energetics; they do not constitute financial, legal, or professional business advice.

Boudoir Gift Vouchers

No refunds or change of mind on purchased gift vouchers.

Vouchers are valid for 6 months from the date of purchase.

If she chooses not to proceed with the boudoir session, the voucher may be used as credit towards another photoshoot, of equal value.

The session does not include studio hire.

If the chosen location is more than 50km outside Melbourne CBD, a travel fee of $75 per 30 minutes will apply.

All edited images are included in the package. Raw images are not supplied.

Standard cancellation and rescheduling policies apply and will be outlined in the contract.

Specific contracts will be supplied once dates have been booked.

Spectrum Haus Photoshoots

Mini shoots include 10 images; full gallery available from $175 + GST.

Final images delivered 2 weeks from shoot date.

All sales are final. No refunds.

Timing is strict; more than 5 minutes late may incur a $50 extension fee. Extensions may not be possible due to back-to-back bookings.

Rescheduling allowed with 72 hours’ notice; new date may be at a different studio.

Clients are responsible for any damage to studio property, including cleaning or repair fees.

📩 Questions? Contact Sophie at [email protected]
ABN: 64 697 885 572